# Credits, billing, and refunds

OSINTverse is prepaid. Add credits in USD, pay per lookup, and get unused balance back within 7 days of a top-up.

URL: https://osintverse.com/docs/guides/credits

There is no subscription. You add credits, and every lookup (a SearchIn search, a GraphIn transform, or an API call) deducts its listed price from the wallet that ran it.

## Wallets

* **Personal wallet**: yours, ready from your first sign-in.
* **Team wallet**: shared by a team, with shared history and invoices. Switch workspaces from the header to choose which wallet pays. [How teams work](https://osintverse.com/searchin/team).

API keys follow the same rule: personal keys bill you, team keys bill the team.

## Add credits

Open [Billing](https://osintverse.com/dashboard/billing), enter any amount from $10 to $5,000, and pay through Stripe Checkout. Credits land as soon as the payment clears, and you get a receipt by email with the invoice attached.

## What a lookup costs

Every source has a flat price per lookup, shown next to it in SearchIn and before each GraphIn transform. The full list is on [Pricing](https://osintverse.com/pricing) and in the [pricing matrix](https://osintverse.com/docs/pricing). If your balance is too low, the lookup fails and you are not charged.

## Refunds

* **Unused balance**: within 7 days of a top-up, request the remaining unused amount back from **Billing → Recent payments → Refund**. That amount is locked while the request is open. Cancel the request and it unlocks.
* **A single lookup**: if a search from the last 24 hours went wrong, request a credit from [Searches](https://osintverse.com/dashboard/searches) with a short reason. A completed lookup that simply found nothing is a valid result and isn't refundable.

## Where the money went

[Activity](https://osintverse.com/dashboard/activity) lists every charge, top-up, and adjustment with your balance after each one.